Is there any value in splitting up this document into smaller 'chunks' (pages by section)?

Reading and contributing to the whole thing at once means that not only is it hard to read and keep your thoughts composed, it means that the article is edit locked for longer thus delaying immediacy of participation.

Should we remove the APSC stuff and just have links to their material?

Hi Lisa,

Best to link rather than include - it may change and there are copyright considerations.

Cheers,

Craig

Needs to be clear whether this is a blog-specific handbook or more general social media. If more general, move the blog specific content into a section - and have other sections for other services - ie: Twitter, Facebook, Digg, etc.

Hi all,

Can I suggest a useful section would be on cloud computing? I blogged some of my thoughts a while ago (http://pipka.org/blog/2010/05/26/cloud-computing-finding-the-silver-lining/), but basically whilst there are great benefits of using the cloud, I worry about the issues that you need to check out up front to make sure you don't have major lock-in/out or a hijacked ICT strategy. Seeing most social media foo is in the cloud, might be worth including some thoughts, and guidance around procurement and responsibilities.

Cheers,
Pia

I'd like to see the blog tips moved to be with the other blog content - it's not obvious to the reader seeking info about blogging that they might also need to visit Tips. Tips will then be (momentarily) empty, but can be used for tips that don't yet have a category.

I have been working in the UK government for a number of years and have just come back to Australia. While as yet I do not have extensive Australian experience I think there are a number of useful learnings from the UK that could be brought to this document. I am particularly interested in the creation and maintenance of discussion forums whether they are in a hosted environment or within a government website. I think it would be useful to have a section on this - including protocols for the management of discussions. What does anyone else think?

Hi

Thanks to every who is pitching in here - it is great to see. Shey & Imogen - yes, I'd love to see a section on discussion forums and I think a part of that on on how to encourage staff/public servant contributions would be well worth having. Has anybody resorted to offering prizes to participants? I have seen suggestions such as including commenting/responding in people's Key Performance Indicators (KPIs). I would like to explore people's reluctance to contribute in forums (and here!) even when they are well qualified.

Hi

AGIMO have set up a Govdex community that will allow public servants to discuss these issues in private - so if you are feeling unsure about contributing to this document in public, you might like to contact finance and request access to the closed group by emailing them at: gov2@finance.gov.au.

Perhaps the private sector and the general public might like to use this wiki to tell us how they think government should be using social media to communicate with them? AGIMO has been doing work using blogs to improve the outcomes of public sector procurement/purchasing. By way of example: http://agimo.govspace.gov.au/tag/data-centres/ Or should we just take it all down? Thoughts?

Hi Lisa,

A good read are the three docs (policy, staff toolkit and social media reference guide) at http://www.egov.vic.gov.au/victorian-government-resources/website-practice-victoria/web-2-0-victoria/department-of-health-social-media-action-plan-part-1-policy.html. It's like we have multiple groups of intersted and keen people working to the same end. I'm sure there would be little difference between the Fed and State government approaches but it's a little bit adhoc at the moment.

Thanks Neil. The South Australian government policy one is quite good too: http://www.socialmedianews.com.au/south-australian-government-social-media-policy/